At Heavens Urgent Care, we are proud to once again be designated as a Certified Autism Center (CAC) by the International Board of Credentialing and Continuing Education Standards (IBCCES).
This important certification reflects our commitment to providing exceptional care for autistic and sensory-sensitive patients, as well as those with other neurodiverse or cognitive conditions in Arizona.
But what does this designation mean for patients and their families, and why is it so important? Let’s explore the benefits of choosing a medical provider with this specialized training.

What is a Certified Autism Center?
A Certified Autism Center is a medical facility where staff members have completed rigorous training to better understand, communicate with, and care for individuals with autism and other sensory or cognitive challenges.
The IBCCES certification process ensures that healthcare professionals are equipped with the knowledge and skills needed to:
- Recognize the signs of autism and sensory sensitivities.
- Create a welcoming and accommodating environment.
- Communicate effectively with neurodivergent patients and their families.
- Provide tailored medical care that meets the unique needs of these individuals.
The Benefits of Choosing a Certified Autism Center
1. Better, Compassionate Communication
Patients with autism or sensory sensitivities have unique needs and often experience challenges in traditional healthcare settings. Certified Autism Centers prioritize clear and empathetic communication, reducing stress for both patients and their caregivers. Heavens Urgent Care staff members are trained to use visual aids, simple language, and other tools to ensure that our patients understand their care.
2. Sensory-Friendly Environment
Many neurodivergent individuals are sensitive to lights, sounds, and textures. Certified Autism Centers implement adjustments such as dimmer lighting, noise reduction measures, and sensory-friendly waiting areas to create a more comfortable experience for patients.
3. Tailored Medical Care
By now, we all realize that medical care is not one-size-fits-all experience for patients. This is especially true for neurodivergent individuals. Providers at Certified Autism Centers are trained to offer longer appointment times so that ample time is given to explain medical procedures and to perform check-ups and care, with sensitivity.
4. Reduced Anxiety for Patients and Families
Visiting a medical office can be a source of anxiety for many individuals with autism or cognitive disorders. Knowing that the staff is trained to accommodate their needs provides reassurance for patients and their families so that a trusting relationship is developed, and the overall healthcare experience is calm and comfortable.

Why Autism Training Matters: Research and Evidence
Studies have shown that healthcare disparities exist for individuals with autism and neurodivergent conditions. One example points to research published in the Journal of Autism and Developmental Disorders that shows that autistic individuals are more likely to face challenges in accessing and receiving adequate healthcare due to communication barriers and sensory sensitivities.
Additionally, training programs like those provided by IBCCES have been shown to improve patient satisfaction and outcomes. A 2021 study in Pediatrics found that providers with autism-specific training were better equipped to address the needs of their patients, leading to more accurate diagnoses and higher-quality care.
Who Benefits from a Certified Autism Center Urgent Care?
- Autistic Patients: Receive care tailored to their unique needs, reducing sensory overload and anxiety.
- Neurodivergent Individuals: These include patients with ADHD, sensory processing disorders, or other neurodiverse conditions who can benefit from staff who understand and respect their experiences.
- Patients with Cognitive Disorders: Individuals with conditions like dementia or intellectual disabilities receive compassionate, patient-centered care.
Our Commitment to Inclusive Care
At Heavens Urgent Care, we believe that every patient deserves equitable and compassionate medical treatment. Our Certified Autism Center designation is more than a title; it’s a reflection of our dedication to serving the neurodivergent community with understanding, respect, and expertise.
If you or a loved one are looking for a healthcare provider who truly understands your needs, we invite you to visit us. Together, we can make healthcare a positive and empowering experience for everyone.